Unified Communications have changed the landscape of internal and external communications for modern businesses. Unified communication effectively merges non real time communications (email, fax, SMS) with real time communications. Unified communications means one platform to deliver multiple methods of communication channels across multiple devices, across multiple locations and even multiple organizations. UC enables organizations to utilize phone, video conferencing, instant messaging, voicemail, email, fax, customer service, and more from a single system.
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