Founded in 2004, Mobile Mentor has enabled over 1,000,000 people to be more secure and more productive with their laptops, tablets, smartphones and apps.
It empowers people to achieve more by unlocking the full potential of their technology and focuses on using industry-leading platforms to provide a secure and exceptional employee experience.
With operations in the USA, Australia and New Zealand, Mobile Mentor is the remote partner for the remote workforce.
KEY RESULTS
- Onboarded devices running the latest operating system version and better features than Mobile Mentor would normally be able to, quickly with minimal upfront costs.
- Provided employees with higher spec devices that would previously have been out of its device budget range.
- Bypassed the most time-consuming tasks of device deployment and were able to use the additional hours saved on more important internal and customer projects.
THE ISSUE
Mobile Mentor operates a hybrid BYOD and corporate-owned device fleet spread out across different geographical regions – some of in which it has no local IT presence.
Many of its corporate-owned devices were due for replacement in the 2021 financial year. Its employees were running on slow and in some cases dated hardware which created a poor employee experience.
Being enterprise mobility specialists, it already had the tools in place to manage its devices in a modern way but needed to make sure the devices we procured were up to date and were able to be onboarded directly into its MDM without their involvement, so the device could be shipped directly from the supplier to the employee, and the employee could configure the device and be automatically provided with the productivity tools and apps they require.
“We were looking for a more seamless method of procuring and deploying Windows and MacOS devices directly to end-users using Modern Management, leveraging both Windows Autopilot and Apple DEP to reduce internal IT involvement,” said Mobile Mentor Systems Administrator Justin Joseph.
“We were looking for a more seamless method of procuring and deploying Windows and MacOS devices directly to end users using Modern Management, leveraging both Windows Autopilot and Apple DEP to reduce internal IT involvement.”
Mobile Mentor encourages its employees to work on devices that suit them. It has a flexible BYOD policy as well as multiple different device makes and models. It also has multiple offices across different countries as well as remote workers in cities where it has no IT presence.
THE SOLUTION
PB Tech recommended Device-as-a-Service as a solution for Mobile Mentor to be able to start delivering current technology to Mobile Mentor's staff in a timely manner and to reduce the immediate cost needed to achieve this by moving to an operational expenditure model instead of a capital expenditure model.
“With the ability to utilise multi-vendors and newest technology and incorporate their Microsoft Intune requirements, this solution would minimise the IT Team’s workload and enable them to focus on crucial projects,” said PB Tech National Vendor and Business Development Manager Irene Naidu.
THE RESULTS
PB Tech’s Device-as-a-Service has provided Mobile Mentor with the ability to scale up and add devices quickly with minimal capital expenditure requirements.
The service provided devices with the latest operating system version out of the box (where possible), which were directly enrolled into its Autopilot and DEP and shipped straight to the employee without IT involvement.
“PB Tech is one of Mobile Mentor’s trusted IT partners and have delivered great service and pricing to our organisation for a number of years so it made sense to work with them for this service,” said Joseph.
“PB Tech is one of Mobile Mentor’s trusted IT partners and have delivered great service and pricing to our organisation for a number of years so it made sense to work with them for this service.”
“Additionally, PB Tech was able to guarantee the devices would be capable of satisfying our modern management requirements (i.e. latest OS feature version) and onboarded the devices into our MDM for a seamless experience.”
“PB Tech provided on-going feedback and guidance as we established our DaaS requirements and were able to be flexible to meet our wide range of device needs,” Joseph said.
PB Tech’s Device-as-a-Service offered Mobile Mentor a better overall experience for its employees and provided greater stability and visibility of hardware costs. In addition to that, IT not having to provision each device saved many hours of manual work.
The service has also allowed Mobile Mentor to purchase devices with better specifications and features (e.g. LTE/4G, SureView screen privacy) which would not normally be in its device budget.
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