We can help you and your business save time and money with top-of-the-line services & support across New Zealand.
Why struggle with installations and complicated setups when PB now offers an end-to-end I.T. solution that takes not only the hassle out of purchasing your business I.T., but also installing and supporting it?
We enjoy strong partnerships with vendors such as HP, Lenovo, Microsoft, Dell, Citrix, Cisco, Juniper, Polycom, Jabra, StorageCraft, Fortinet, and Veeam, to name a few. With our product expertise, we can bring about the best and most suitable solutions and pricing for your requirements.
We can help with:
- Helpdesk available 24/7 with multiple channels of communication (phone, email, remote support, etc).
- Dedicated engineers working across three levels.
- Focus on our client's businesses allow functioning as an internal IT department instead of an external service provider.
- Collaboration with a range of partners, experts in their respective fields.
- Optimization of IT operations allowing improved security, enhancing communication and reducing downtime.
- Reporting tools designed to help understand IT spend & increase IT literacy.
- Years of IT support to small & medium sized enterprises.
Prepaid service agreement packages
Basic - per device
VPN/SKU - SEVENZ4195
- Create Ticket from Taskbar icon
- Free Unlimited L1 Remote Support (8X5)
- Scheduled Windows updates
- Infrastructure and onsite support - $140 per hour
- Response in 24 Hours
- Onsite 48 Hours
- $45 ex GST
Professional - per device
VPN/SKU - SEVENZ4196
- Includes all Basic offers
- Free Unlimited L2 Support (8X5)
- Device Monitoring
- IT road map Advice
- Response in 4 hours
- Onsite 8 hours
- Monthly Ticket report
- $59 ex GST
Enterprise - per device
VPN/SKU - SEVENZ4197
- Includes Basic and Professional offers
- Work as Internal IT team
- Managing and monitoring O365 security
- Managing Device security through Microsoft Defender
- 24/7 Remote support for L1 to L3
- Response in 2 hours
- Onsite 4 hours
- $99 ex GST
Support & Services Offered
We are proud to partner with Redline Technology Group to bring our valued commercial customers end-to-end I.T. solutions for their business.
Desktop & Laptop
- First time use setup
- Physical hardware cleaning
- Patch installation
- Software installation
- Licensing health check-up
- Security software protection check and refresh
- Malware infection remediation
- Hardware health check-up
- Investigate and/or resolve hardware issue
- Investigate and/or resolve software issue
- File recovery
Server
(per physical or virtual device)
- First time use setup
- Backup and recovery service setup
- Backup and recovery service testing
- Backup and recovery service ongoing management
- Physical hardware cleaning
- Patch installation
- Software installation
- Security software protection check and refresh
- Malware infection remediation
- Licensing health check-up
- Hardware health check-up
- Investigate and/or resolve hardware issues
- Investigate and/or resolve software issues
- File recovery
- Online backup service
Mobile Devices
(Phones and Tablets)
- Factory reset
- First time use setup
- Device migration service
Audio Visual Design & Installation
- Control and Integration
- Visual Presentation (Monitors, Projectors, Screens)
- Audio and Video Conferencing
Non-Computer Devices
(e.g. Printer, NAS, Scanner, Fax, UPS)
- Physical hardware cleaning
- Complete device self-test
- Initial device setup, out of box
- Investigate and/or resolve hardware issue
- Investigate and/or resolve software issue
Non-Device Services
(Web, Cloud, Internet, Cabling, etc.)
- Backup services design and implementation
- Email service setup
- Email migration service
- Cloud services migration
- Antispam services
- Domain name registration or renewal
- DNS service management or setup
- ISP account management
Networking
- Networking design
- Network cabling
- Wired networking services
- Wireless networking services
Electrician Services
- Power Outlets (1-2)
- Dedicated 15amp Power Outlets (1-2)
- Data Outlets (1-4)
- USB Fast Charge Outlets (1-combo)
HOW WE DO IT
Our I.T. Support Service is Nationwide!
Over the past 25 years, PB Tech has built a formidable reputation for delivering the NZ market the technology it needs when it needs it. This provides a natural alignment with our IT Services business. After all, PB Tech is delivering all day every day to businesses throughout New Zealand and Australia. Our business has been built off delivery and our IT Services business is no different. Robust and flexible IT Services from New Zealand’s Largest Computing and IT Supplier.
How it Works
Purchase carry-over credits billed monthly for 12 months. You can cash these in at any time - so if you need to use 10 months' worth of credits in 2 months, you can easily do so.
A safe bet! Credits are valid for 12 months and can be used whenever your business needs them.
Note sure how many credits you need? We can offer free quotes and advise you on the amount you need. Contact Redline at [email protected] or speak to your PB Tech Account Manager.
1 Hour of Service* = 1 CREDIT
* 8:30am-5pm: Onsite / Remote
1 Hour of Service^ = 1.5 CREDITS
^ After hours or weekends: Onsite / Remote0.5 CREDITS
Premium Software Agent-Server
0.1 CREDITS
Premium Software Agent-Desktop
FREE
Basic Software Agent-Desktop
FREE
Travel within the Tech Zone
Terms & Conditions
- Onsite service has a minimum 1 credit charge and then is charged in 0.25 credit increments (per 15 minutes). Remote service is charged in 0.25 credit (15 minute) increments. Emergency onsite service within 6 hours incurs a one-off call out fee of $100.00 plus GST.
- Premium Software Agent - Server includes the basic agent services plus Automated device maintenance; Check SMART status, flush DNS, defrag disks, schedule disk health check, clean temp files; Automated device OS patching; and Antivirus and Antispyware software deployment and licensing (AV Security Manager). Example pricing: 2 servers = 1 credit.
- Premium Software Agent - Desktop, includes all elements of Basic Software Agent plus Automated device maintenance; Check SMART status, flush DNS, defrag disks, schedule disk health check, clean temp files; Automated device OS patching; and Antivirus and Antispyware software deployment and licensing (AV Security Manager). Example pricing 10 desktops = 1 credit.
- Basic Software agent - Desktop includes; quick remote access for technicians to the device; and quick access for users to support channels from Redline.
- The Tech Zone is a 30km radius around our tech locations and stores. Outside of the Tech Zone, travel is charged at 1 credit per hour or part thereof.
- Credits have a 12 month life at which point they expire.
Further Terms and conditions apply. Talk to your account manager for details.
Get in touch with a business specialist
If you have any questions about PB Tech Onsite Support services, please fill out the contact form below.
