The PB Tech Central Delivery Team (CDT) is the ‘nerve centre’ of PB Tech IT Services organisation.
It fields all incoming communications for new tickets, follow-ups on existing tickets and for any general information. The CDT is structured with a traditional 3 tier service desk model, however, we are always looking for innovative ways to deliver consistently improving services and to achieve our goal of being extremely easy to interact with. The PB Tech CDT can act as your Single Point of Contact for all communications and complement your internal team, or it can act as a full technical service desk, managing all end-user communications, incident resolution, service request fulfilment and event management.
PB Tech can offer:
- Helpdesk available 24/7 with multiple channels of communication (phone, email, remote support, etc).
- Dedicated engineers working across three levels.
- Focus on our client's businesses allow functioning as an internal IT department instead of an external service provider.
- Collaboration with a range of partners, experts in their respective fields.
- Optimisation of IT operations allowing improved security, enhancing communication and reducing downtime.
- Reporting tools designed to help understand IT spend & increase IT literacy.
- Years of IT support to small and medium-sized enterprises.
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If you have any questions about PB Tech Service Desk, please fill out the contact form below.
